Gift Card Support & Common Questions

Just head over to our Check Balance page, pop in your 16-digit card number along with the expiration date and CVV, and you'll see your current balance right away.

You can swipe your card at any U.S. location that takes Visa or Mastercard debit — that covers most shops, dining spots, and online retailers.

Flip your card over to the front — that's where the 16-digit number and expiration date are. For the CVV, check the back near the signature panel; it's a 3-digit code.

Your balance stays good indefinitely — the money itself doesn't expire. That said, the card does have an expiration date on the front. If the card expires and you still have funds left, just reach out to our team and we'll get you a replacement.

Absolutely! Just enter your card info at checkout the same way you'd use any debit card. One thing to keep in mind — make sure your order total doesn't go over your remaining balance, since most online sellers won't let you split the payment across cards.

There are a few common reasons this happens: the total might be more than what's left on your card, the card may not have been activated yet, or the store might not accept that card type. Try checking your balance first, then give it another shot. If it still won't go through, get in touch with our support team for help.

Unfortunately, no. These cards are designed strictly for making purchases, so they can't be used at ATMs or for cash-back transactions at registers.

These are single-use balance cards, so once the funds run out, the card can't be reloaded or refilled. The good news is you can always pick up a fresh one at any participating store.

Give us a call right away at 727-833-4219. We'll do our best to lock the card and send you a new one with whatever balance was left. Pro tip: always store your receipt and card number somewhere safe, just in case.

Nope — once you buy the card, every penny on it is yours to spend. There are no activation charges, no monthly maintenance costs, and no per-transaction fees whatsoever.